Frequently Asked Questions

Everything you need to know about Haus Labs by Lady Gaga.

Are Haus Labs products vegan and cruelty-free?

Yes, we are 100% vegan and cruelty-free. We are Leaping Bunny certified, meaning we never test our products or ingredients on animals at any stage of production.

How do I find my perfect foundation shade?

You can use our AI-powered Shade Finder tool on the product page or refer to our comprehensive shade comparison guide which maps our 51 shades across all skin tones and undertones.

What is your return policy?

We want you to love your glow. If you are not satisfied, we offer free returns and exchanges on all domestic orders within 60 days of purchase, even if the product has been opened.

Where does Haus Labs ship?

We currently ship to over 15 countries worldwide, including the US, UK, Canada, and select European nations. Shipping rates and delivery times vary by location.

What does 'Clean at Haus Labs' mean?

It means we go beyond industry standards. We have banned over 2,700 questionable ingredients, focusing instead on high-performance, skin-loving ingredients like Fermented Arnica.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations, but you can initiate a return once the package arrives.